AM 431 builds on your existing knowledge and understanding of levels of service, to explore the processes and the “how-tos” involved in developing a levels of service framework for your organisation.
By completing this course, you will:
- Gain an understanding of levels of service and the relationship with other business processes.
- Have the skills to develop meaningful levels of service objectives, performance measures, and performance targets for your organisation.
- Improve your ability to develop and present information on levels of service options, including costs and risks.
- Choose appropriate methods to effectively communicate and report on levels of service to stakeholders.
This course is in line with the most recent thinking in the Āpōpō Guide and ISO standards.
Who should attend
Those responsible for strategic thinking about the services your organisation delivers to customers.
Typical attendees include
- Asset Managers
- Project managers
- Strategy staff
This course will develop your understanding of levels of service and performance monitoring within your organisation.
- Text, images, video
- Formative assessment
- Case studies
- Summative assessment