AM 431 – Levels of Service

NZ$395.00 excl GST

AM 431 – Levels of Service builds on your existing knowledge and understanding of levels of service, to explore the processes and the “how-tos” involved in developing a levels of service framework for your organisation.

It is completed wholly online, at the time and place of your choosing.

Āpōpō members qualify for a discount on this product. Members canand the discount is automatically applied. Or,join nowto get the discount.

    Description

    Overview

    AM 431 builds on your existing knowledge and understanding of levels of service, to explore the processes and the “how-tos” involved in developing a levels of service framework for your organisation.

    By completing this course, you will:

    1. Understand levels of service and their relationship with other business processes
    2. Develop meaningful levels of service objectives, performance measures, and performance targets for your organisation
    3. Develop and present information on levels of service options, including costs and risks
    4. Choose appropriate methods to effectively communicate and report on levels of service to stakeholders.

    This course is in line with the most recent thinking in the Āpōpō Guide and ISO standards.

    Who should attend

    Those responsible for strategic thinking about the services your organisation delivers to customers.

    Typical attendees include

    • Asset Managers
    • Consultants
    • Contractors
    • Engineers
    • Executives
    • Planners
    • Project managers
    • Strategy staff

    Outcomes

    This course will develop your understanding of levels of service and performance monitoring within your organisation.

    Learning material

    • Text, images, video
    • Formative assessment
    • Activities
    • Case studies
    • Summative assessment

    Recommended prior learning or equivalent experience

    Download PDF course brochure