AM 431 – Levels of Service
NZ$395.00 excl GST
AM 431 – Levels of Service builds on your existing knowledge and understanding of levels of service, to explore the processes and the “how-tos” involved in developing a levels of service framework for your organisation.
It is completed wholly online, at the time and place of your choosing.
Overview
AM 431 builds on your existing knowledge and understanding of levels of service, to explore the processes and the “how-tos” involved in developing a levels of service framework for your organisation.
By completing this course, you will:
- Understand levels of service and their relationship with other business processes
- Develop meaningful levels of service objectives, performance measures, and performance targets for your organisation
- Develop and present information on levels of service options, including costs and risks
- Choose appropriate methods to effectively communicate and report on levels of service to stakeholders.
This course is in line with the most recent thinking in the Āpōpō Guide and ISO standards.
Who should attend
Those responsible for strategic thinking about the services your organisation delivers to customers.
Typical attendees include
- Asset Managers
- Consultants
- Contractors
- Engineers
- Executives
- Planners
- Project managers
- Strategy staff
Outcomes
This course will develop your understanding of levels of service and performance monitoring within your organisation.
Learning material
- Text, images, video
- Formative assessment
- Activities
- Case studies
- Summative assessment