AM 431 – Levels of Service
NZ$425.00 excl GST
Last updated: May 2025
AM 431 builds on your existing understanding of levels of service by guiding you through the practical steps needed to develop, refine, and implement a levels of service framework tailored to your organisation.
You’ll explore not just what levels of service are, but how to define, measure, and communicate them in ways that support informed decision-making, stakeholder engagement, and long-term service outcomes.
AM 430 is completed entirely online, allowing you to learn at your own pace, in your own time. You can begin as soon as you enrol.
Description
Overview
AM 431 deepens your understanding of levels of service and shows you how to build a framework that works for your organisation. You’ll learn how to link service objectives with performance measures, translate community needs into clear targets, and communicate trade-offs confidently with decision-makers and stakeholders.
By completing this course, you will:
- Understand levels of service and their relationship with other business processes
- Develop meaningful levels of service objectives, performance measures, and performance targets for your organisation
- Develop and present information on levels of service options, including costs and risks
- Choose appropriate methods to effectively communicate and report on levels of service to stakeholders.
This course is grounded in the latest thinking from the Āpōpō Guide and ISO 55000 series, with practical examples from the New Zealand context.
Who Should Attend
This course is designed for people responsible for shaping or advising on how services are delivered to customers and communities.
Typical Attendees Include
- Asset Managers
- Consultants
- Contractors
- Engineers
- Executives
- Planners
- Project managers
- Strategy staff
Outcomes
You’ll leave the course with a clearer understanding of how to structure and apply levels of service in your organisation. You’ll also strengthen your capability in performance monitoring, stakeholder communication, and service planning.
Learning Material
- Text, images, video
- Formative assessment
- Activities
- Case studies
- Summative assessment
