AM 431 builds on your existing knowledge and understanding of levels of service, to explore the processes and the “how-tos” involved in developing a levels of service framework for your organisation.
This course is aligned with the 2022 changes to the Levels of Service chapter of the IIMM.
By completing this course, you will:
- Gain an understanding of levels of service and the relationship with other business processes.
- Have the skills to develop meaningful levels of service objectives, performance measures, and performance targets for your organisation.
- Improve your ability to develop and present information on levels of service options, including costs and risks.
- Choose appropriate methods to effectively communicate and report on levels of service to stakeholders.
On completion of the online course, learners are awarded a digital badge which can be saved and shared.