Stakeholder Engagement
This item is free to Āpōpō members through our partnership with IAM.
Version 1, March 2019
What do I need from stakeholders? What is the relative priority of their separate requirements and mine? To what extent might I influence a stakeholder’s behaviour? How shall I communicate with different types of stakeholder, in context of my particular role in my organisation? We explore all of these dimensions in this Guideline.
We offer comprehensive tools and techniques for the asset manager to deliver the fundamentals of asset management by effectively engaging stakeholders within and outside their organisations, as follows:
- The benefits of good stakeholder engagement at each phase of the asset life cycle;
- Five essential questions to guide the asset manager in creating a comprehensive plan for stakeholder engagement;
- Governance and decision-making framework, for applying with top management and their delegates, to secure appropriate resources for asset management in context of the organisational plan;
- Tools and techniques to identify all roles within organisations that might perform asset management functions, and to confirm responsibilities and authorities of others;
- Stakeholder analysis framework to identify them, their requirements, what commitments the asset manager requires of them, and a high level engagement plan;
- Detailed analyses for the main types of internal and external stakeholder;
- Communications plan framework to refine relative priority and effort in communicating with different types of stakeholder, and to develop customised plans for communicating with them;
- Communication plan example to apply with top management, and adapt as appropriate;
- Required management, leadership and technical skills to successfully engage stakeholders.
