Incident Management and Response

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Version 1, June 2025

Incident Management and Response encompasses responding to failures and incidents of an organisation’s assets, or its asset management system in a systematic manner. The process includes incident detection and identification, fault analysis, use of standard responses, temporary and permanent repair procedures, temporary and permanent repair procedures, site access and handback, reporting and updating of asset information systems.

Failures and incidents can have a wide range of consequences for an organisation and its stakeholders. The response arrangements an organisation employs to handle failures and incidents should be commensurate with the consequences of the failures and include mechanisms to escalate control of the response to the appropriate level of management.