National Asset Management Forum 2022
Advanced Asset Management

The NAMS Forum took place 8-9 June 2022 in Queenstown, Tāhuna.

The future is here - quantum and paradigm shifts are happening around us. A global pandemic has stopped humanity in its tracks. We have new insights into how we do business and how we think about our economies and our communities.

Grounded by these insights, and faced now with a changing climate, rising costs, an ageing and diverse society, and regulatory and structural changes, we have to be greener, more inclusive and more resilient now.

At the 2022 NAMS Advanced Asset Management Forum we tackled the theme of: 

The NAMS Advanced Asset Management Forum measured and offset emissions caused by the forum.

Thank you to our Queenstown tourism partners for supporting the 2022 NAMS Advanced Asset Management Forum. 

Appellation Wine Tours, Queenstown
Appellation Wine Tours, Queenstown
Millennium Hotels and Resorts
Millennium Hotels and Resorts
Skyline, Queenstown
Skyline, Queenstown

The following schedule is current as of 10 February 2022, and is subject to change.  The committee reserves the right to amend any component as required. All changes will be updated on the website

Day 1 - Wednesday 8 June 2022


Optional Breakfast session – James Hughes, Tonkin + Taylor,  Embedding climate change into infrastructure planning.


Arrival tea/coffee | Registration open


Welcome and Opening

MC Welcome | Mihi
Welcome and Objectives – Kathy Dever-Tod, NAMS SIG Chair

Keynote: Tim Grafton, Insurance Council New Zealand, Do asset managers understand what sustainability means?


Keynote:  Mark Baker-Jones, Te Whakahaere Ltd, Climate disclosures: a time to tell 


Morning Tea – proudly sponsored by Beca


Workshopping | Housekeeping





Connecting the dots with levels of service! Steve Browning, Strategic Asset Solutions


Workshopping | Housekeeping




Afternoon Tea (for those not luging) – proudly sponsored by Beca


Bus 1 Departs for Skyline for those who are luging (closes 18.00pm)
Bus 2 Departs for Skyline


The Future Is Here with Thinkproject, proud sponsors of the NAMS Forum Dinner
After Dinner Speaker: 100% Electrification of the Forest Lodge Orchard – Mike Casey

Day 2 - Thursday 9 June 2022


Breakfast Presentation – Smart AMPs, Maxine Forde and David Jeffrey


Arrival | Tea & Coffee


Welcome back


Updates from NAMS | IIMM


IPWEA NZ Training Update – Jodie O’Doherty, IPWEA NZ


Asset Management Data Standard (AMDS) – Transforming the way we do our business for a future focused transport sector – David Darwin, Waka Kotahi New Zealand Transport Agency


Keynote: Professor Paul SpoonleyAssets of Different Generations 


Our Asset Management journey, Jessie Lea and Steve O’Neill, Department of Corrections




Morning Tea – proudly sponsored by Beca


Workshopping | Housekeeping




Panel Discussions – What comes first?
Chair: Ross Waugh
Panel:  Mark Baker-Jones, Prof Paul Spoonley, Katy Te Amo & David Long



Sponsorship opportunities are available!

To find out more about being a sponsor of this event, contact

Platinum sponsor

A great transport system helps New Zealanders to get the most out of life.

Waka Kotahi NZ Transport Agency is working with its partners to create a transport system that’s safe, accessible and easy to use -  a transport system that connects people, places and products for a thriving Aotearoa. 

We’re helping plan communities to ensure these are great places to live and providing better access to public transport and supporting walking and cycling to make it easy for people to get around.

Well-planned transport investment delivers social, economic and environmental benefits, enabling everyone to easily access jobs, schools, health facilities and essential services.

By listening to our customers, embracing new technology and responding to change, we’re delivering a transport system that reduces deaths and serious injuries, as well as the impact on the environment, and that will meet the needs of tomorrow.

Waka Kotahi

Gold Sponsors

Beca is one of Asia Pacific’s largest independent advisory, design and engineering consultancies. After a century of operation, we have grown from a family-owned business to one of the most progressive, client-centric professional services consultancies in our region. We have more than 3,300 employees in 21 offices around the world and have delivered projects in more than 70 countries.

‘Creative people together transforming our world’ is our vision. It reflects our culture, our aspirations and our purpose – to make everyday better. We create value through understanding and delivering successful solutions, exceptional service and our enduring relationships, and use our skills and systems to empower innovation; helping our clients shape communities, optimise their assets and streamline their operations.

SPM Assets specialise in asset management planning for built assets, helping asset intensive organisations make better decisions about where to focus their attention and investment, in order to achieve their strategic outcomes. 

Our cloud-based software and team of asset management experts help organisations to achieve compliance, reduce risk, prioritise projects, and deliver cost savings. 

As a long-time NAMS partner our objective is to have continuous, open and meaningful collaboration with other industry leaders. Collectively we want to raise the bar in terms of how asset management is practiced, so that asset related decisions made today are sustainable tomorrow.

WSP are the premier asset management, engineering and environmental consultancy of Aotearoa New Zealand, creating what matters for future generations.

Bringing the very best local and global expertise to help our clients see the future more clearly and design for it today.

Our 2,000 talented people in offices across Aotearoa design future ready solutions in Property & Buildings, Transport, Water, Power and Environment.

  • We are the local experts with over 150 years in Aotearoa
  • We harness the know-how of WSP's 55,000 specialists to solve our local challenges
  • We design with and for the communities in which we work and live


General Sponsors

Thinkproject is a global-leading technology group specialising in digital solutions across the asset lifecycle from design and build to operate and maintain. RAMM is Thinkproject’s integrated suite of solutions for asset management, operation and maintenance, connecting all stakeholders in a single source of truth. RAMM is delivering innovative solutions for infrastructure and property to support asset optimisation and enhance predictive and preventative maintenance capabilities.   

Our vision is to be a leader in asset management, helping the industry to manage assets efficiently and sustainably for the benefit of future generations. Our mission is to unlock the potential of people and information through digital technologies, enabling better industry results.

Make Intelligence Your Asset.

Waugh Infrastructure Management is a niche consultancy that assists governments and councils with the full range of infrastructure asset management planning, from strategic planning and policy development, through to operational service delivery.

Waugh provides industry leasdership within the New Zealand local government infrastructure management field, developing widely used guidance and templates designed to meet legislative and industry requirements. Waugh are infrastructure management specialists with wide domain expertise, who enjoy being part of your team and assisting in delivering the outcomes you require.

If you have any queries or questions, please don't hesitate to get in touch with:

Marg Craig, The Conference Team 

P: 03 359 2614 | 0274 359 578


Tim Grafton

Do Asset Managers understand what sustainability means?


Tim Grafton became Chief Executive of the Insurance Council of New Zealand Te Kāhui Inihua o Aotearoa (ICNZ) in November 2012. Tim has extensive experience in providing strategic, policy and communications advice to public and private sector leaders and was an adviser to former Prime Ministers and Ministers of Finance as well as leading private companies. Prior to ICNZ, Tim was an executive director of a leading market research company.

Among several governance roles, Tim is the former Chair of the Representative Users Group of the Deep South Science Challenge which focuses on research to adapt to climate change.

Presentation Overview

If the future is here now, then it should be clear just how unsustainable many of the things we do are. The paradox though is that we would not find ourselves on the path we are on if sustainability was well understood.  The problem is that it’s not that easy to fix.

Mark Baker-Jones

Climate disclosures: a time to tell


Mark is a director of Te Whakahaere, Aotearoa New Zealand’s premier climate advisory firm.  He has held senior legal roles in some of the world’s most prestigious law firms and was political advisor to NZ’s Climate Change Minister during the development of NZ’s climate change legislative regime.  He has published widely on climate legal risk and continues to hold positions with universities in Australia and, in 2022, led the University of Auckland Law School’s 2022 climate law postgraduate course.  Mark has unique insights into climate change legal risk, policy, and regulation, particularly for the financial sector.


Mark Baker-Jones is a world-leader in climate change regulatory and policy risk.  He works extensively as a climate change policy advisor to public and private entities across Aotearoa New Zealand and Australia.
His keynote will provide insights into climate change legal risk, policy, and regulation, particularly for the financial sector. The mandatory regime for disclosing climate-related financial risk, which come into effect by 2023, would require banks, insurers and other finance firms to publicly release details about how their investments and assets are exposed to risk from climate change. That includes both physical risk from the impacts of climate change (like sea-level rise) and transition risk from the devaluation of assets as the economy decarbonises (like oil and gas).

Katy Te Amo

Reform for value outcomes - asset management excellence to underpin and deliver reform outcomes


Ko te whare e hanga te tangata, ko te tangata e hangaia e te whare
He uri au nō Taupiri, hoea te waka o Tainui, riporipo rere ana te wai o Waikato
Tini ngā tātai o Tainui
Tau mai ko Ngāti Wairere e mihi ana
He uri au nō te whānau o Te Amo
Ko Katy Te Amo tēnei

Katy has been a public servant for most of her career. She trained as a teacher which led her to Te Papa Tongarewa in a range of roles which used her education training. Since her Te Papa days Katy has spent the last 10 plus years in a range of roles across central government. This has included policy roles at Te Puni Kōkiri and three years as Private Secretary to the former Minister of Māori Affairs, Hon Pita Sharples.

Katy has been involved in the Three Waters Reform Programme since early 2019 and was one of the early members of the Taumata Arowai Establishment Unit.  Katy commenced her role as Head of Strategy and Insight in January 2021.


Nau te rourou, naku te rourou, ka ora ai te iwi. With your contribution and my contribution, the community will prosper

Katy will speak to achieving value outcomes through reform and the requirement for contribution from across the system from a Taumata Arowai perspective.

Professor Paul Spoonley

Assets of different generations


Paul Spoonley is a Distinguished Professor Emeritus from Massey University. He retired in April from  Massey University where he was a Pro Vice-Chancellor until mid-2019. He was a lead investigator on the Capturing Diversity Dividend project which looked at New Zealand’s growing diversity and what that meant for the country. He is the editor or author of 28 books, the most recent being The “New” New Zealand : Facing Demographic Disruption which was published last year and is now in a new edition to take account of COVID. He is a Fellow of the Royal Society of New Zealand and of the Auckland Museum. He has been a Senior Fulbright Scholar at the University of California Berkeley, a Research Fellow of the Max Planck Institute for the Study of Religious and Ethnic Diversity and an Associate of koi Tū : The Centre for Informed Futures.


Major demographic changes have coincided with significant generational issues, notably in terms of labour market participation/returns and the accumulation of assets (especially housing) in the last two decades. This presentation will look at how these demographic changes intersect with very different wealth and income profiles for different generations in New Zealand. These changes have also been made more interesting (and challenging) by the growing ethnic diversity of New Zealand, especially in the 2016-2020 period.

James Hughes

Embedding climate change into infrastructure planning


James has a 20-year career in the infrastructure and environmental sectors, and leads T+T’s climate change and resilience advisory practice. His career to date has also spanned work within asset management and infrastructure planning, risk management and sustainability – James was a contributor to the IIMM chapter on resilience. James recently led the ‘Built Environment’ domain of NZ’s first National Climate Change Risk Assessment, was part of MfE’s Climate Change Adaptation Technical Working Group during 2018, and has recently led the development of climate risk guidance for local government. He and T+T’s climate change team work with a range of regional and district councils, infrastructure utilities and private companies to better understand climate risk, plan for adaptation, and advise on emissions reduction strategies.

Breakfast Presentation

Our climate is changing, and related climate hazards are leading to significant impacts on infrastructure and levels of service. Councils and infrastructure owners are increasingly being asked to assess the impacts of climate change on their assets, and the services they provide. James will outline current and emerging requirements for climate risk assessments, work through the MfE Guide to local climate risk assessments and undertaking the risk assessment and introduce steps towards adaptation planning.

Mike Casey

100% Electrification of the Forest Lodge Orchard


Mike is CEO of NZ Zero ( a company that specialises in producing food without the use of any fossil fuels. Mike founded NZ Zero after successfully establishing a cherry orchard and creating what he believes to be the first zero fossil fuel harvest in the world (well in modern times anyway!). The first cherries were sold this year in Farro Fresh supermarkets in Auckland, and showed that consumers were willing to pay a 10-15% climate premium for their food.

Maxine Forde and David Jeffrey

Smart AMPs

Breakfast Presentation

This is an essential session for anyone involved in writing or reading Asset Management Plans. Traditional AMPs are 100+ pages and don’t get read. Ever wanted to design a smarter AMP to engage with executives and stakeholders?  A fun workshop in groups to develop a short “A3” AMP template you can take away.

David Darwin

Asset Management Data Standard (AMDS) -Transforming the way we do our business for a future focused transport sector


David Darwin is the Lead Investment Planning Advisor for the Transport Services group in Waka Kotahi, the New Zealand Transport Agency.

He is responsible for the asset management operational policy and the technical standards and through those for the value for money frameworks used through the development & delivery of the annual programme of works.

David is the business owner of the AMDS programme and a contributor to the development of ONRC and ONF. David has worked in the Infrastructure Asset Management field for 30 years being involved in asset management investment decisions across their lifecycle and in related information management systems development, implementation, and use.


Waka Kotahi is committed to ensuring that the transport sector can make more informed, data-driven decisions.  One of the foundations to achieve this is the AMDS, a standard which defines and manages data and related information on assets through all stages of the asset lifecycle.  We are establishing a unified, reliable, and reusable approach to help support the implementation of Digital Engineering (DE), multi-modal networks and future practices throughout the sector.



Embedding sustainability in Asset Management practice: Climage change risk assessment

Adele Jones and Brigitte Hicks, WSP


Sustainability is all about meeting the needs of the present generation without compromising the ability of future generations to meet their own needs. As asset managers, sustainability sits at the centre of what we do, as we seek to balance environmental, social and financial outcomes in all aspects of our planning and decision-making about services and infrastructure.

While sustainability encompasses other drivers, climate change has become a more central focus as one of the most significant challenges of our time. There are two main responses to climate change: mitigation and adaption. Mitigation is the process of reducing the severity of climate change by reducing emissions. Adaption is the act/process of changing to manage the actual and expected effects of climate change. We now, more than ever, need to prioritise addressing climate change within our roles as asset managers, both in terms of mitigation and adaption.

This presentation will explore how we can embed climate change adaption into our asset management approaches. A key focus will be on climate change risk assessment and its impacts on planning and decision-making. The presentation will include case study examples of how this can be applied in practice, including the use of GIS for data visualisation and analytics to help simplify complex decisions and linking into organisational risk management practices.


Adele  Jones,  Technical  Principle  –  Asset  Management,  WSP – Adele is a Technical Principal of Asset Management at WSP and with an extensive career leading and delivering a diverse range of strategic planning, asset management, network management and procurement projects. She has worked in various asset management environments, including transportation, 3-waters, community facilities, recreation, and aviation, in New Zealand, Malaysia and Canada.
Adele’s technical skills and experience span a wide range of asset management practices covering strategic, tactical and operational asset management. While sustainability has always been a focus in Adele’s asset management approach, over the last year, she has been working with the WSP Sustainability team to explore best practice ways to embed Climate Change mitigation and adaption focuses into asset management practices.

Brigitte Hicks, Senior Sustainability Consultant, WSP – Brigitte is part of WSP’s Sustainability and Climate Change Strategic Advisory team. She works with clients to integrate sustainability and climate resilience across long term planning, master planning and organisational strategy. She has worked with multiple local authorities and central government clients on climate change policy, climate risk assessments and decarbonisation action plans.
Brigitte is currently leading the climate change workstream for the Auckland Rail Programme. The PBC is a 30-year investment programme for the Auckland rail network across passenger, freight, and interregional travel. The climate risk assessment will help to inform investment objectives in the Investment Logic Mapping.

Integrating climate adaptation practice with Asset Management for the Government of Samoa

Ross Waugh, Waugh Infrastructure Management


The Government of Samoa represented by the Ministry of Works, Transport, and Infrastructure (MWTI) in partnership with USAID Climate Ready have engaged in a project to integrate climate adaptation into asset management processes.  With climate change impacting Samoa this has been an important project for the Government of Samoa.

The project has involved interviews with key government and SOE stakeholders in Samoa, the development of a Review and Assessment Report and updating of the Government Infrastructure Asset Management Policy and Samoa Infrastructure Asset Management Strategy.

The opportunities to mainstream climate adaptation into asset management processes were developed including application across the lifecycle of infrastructure, and integration of climate adaptation practice into the resilience cycle.

The Government of Samoa approach to climate change adaptation includes village level analysis of issues in the Community Integration Management Plans, and a national adaptation strategies implemented through policies, government offices and councils.

The Government of Samoa has a strong suite of policies, plans and organisation in place to support climate adaptation practices.  The Climate Change Unit/National Climate Change Council and Disaster Management Office/National Disaster Council are already in place.  The project has recommended an Asset Management and Resilience Office be established to support the national Asset Management Steering Committee in infrastructure related climate adaptation and asset management.

The presentation will provide an overview of the practice observations for New Zealand from the Government of Samoa Climate Adaptation Project, particularly around the village level approach and climate change / resilience integration into asset management planning.


Ross is the founder of Waugh Infrastructure Management and is an asset management and systems integration specialist with over 35 years’ experience in municipal infrastructure asset management and engineering.

Ross has been consulting in infrastructure management for 23 years in the areas of transportation, utilities, community facilities, buildings and property.

Case study: Understanding and measuring lifeline services resilience, vulnerability, and failure impacts under event scenarios

Major Nigel Gattsche, NZDF and Glen Syred, GHD


How often have you seen large organisations in the news, caught by surprise by the consequences when their infrastructure services fail in a major event? 

NZDF, together with GHD has developed and successfully applied an approach to better understand and mitigate the impacts of adverse natural and people-made events to the Estate camps and bases.

The approach included carefully designed question banks and consultation tools to gain insights and information from key stakeholders and service providers, to help uncover key vulnerabilities from existing external lifelines across the NZDF camps and bases.

Resilience data and information was obtained, via questionnaire surveys, from various external lifelines providers to NZDF’s main bases and camps. The surveys covered topics such hazard events, services vulnerabilities to those events, outage consequences, interdependencies with other lifelines services, potential mitigation of service failures, and restoration methods. Responses were collated and resilience and outage risks assessed and quantitated using a Resilience Risk formula and Lifeline Resilience Prioritisation Database tool that were developed for this project.

Findings and recommendations were presented in summary graphics and dashboards for each scenario. Event scenario data was obtained from the NZ Council Lifelines National Vulnerability Study

This work was an important building block in providing an evidence-based, risk-based platform of knowledge to support long-term resilience planning and investment needed enable the continuity of NZDF’s operational outputs and commitments.  The resilience project seeks to understand the requirements of the NZDF Estate and Infrastructure in being able to provide support to NZDF operational outputs following a major event.  It looks to alternative back-up systems and redundancies, and enhanced structures (IL4) to enable continuous operation at all times.


Glen has a working appreciation for municipal, transport infrastructure, buildings & facilities, water and utilities. He develops evidence-based, risk-based approaches to infrastructure investment, to service level setting, service delivery and asset management planning. Glen’s asset and facilities management experience includes 20 years at metropolitan, city and regional agencies in New Zealand, Pacific nations, and USA.

Nigel has a long career with the NZDF as a serving Officer. A qualified and Licenced Builder and Architectural designer, he has had many deployments on military operations and also worked extensively in the construction industry both domestically, and overseas on various projects. These include:  Team leader for the reconstruction of Scott base in Antarctica in early 80s, Force engineer in the Sinai on two deployments, Project manager for the redevelopment of Linton Military Camp preceding the return of the forces from Singapore, and more recently as the Site manager for the construction of the new NZ embassy in Beijing. Nigel is currently employed in the NZDF Estate and Infrastructure group as the Project Manger Estate Resilience. 

Reform for Value – Partnerships, co-creation, collaboration

Colm Whyte, Tonkin + Taylor


We’re all astutely aware of the significant infrastructure challenges facing NZ Inc, but how can we realistically overcome them? Even the most optimistic predictions estimate a shortfall in public capital in the region on $100b to $300b over the next 30 years. And despite factoring in the much- needed application of technology and an improvement in productivity within the sector, forecasts indicate the workforce required to undertake this work will need to double from around 40,000 to nearly 100,000. To accelerate the infrastructure ambitions of New Zealand, a new business ecosystem is needed that incentivises, rewards, and recognises collaboration, co-creation and partnership at the core of its value proposition.

No single organisation, sector, or discipline – be it governmental, private or community/iwi based – can deliver all the value required. The challenge we face is too complex. As such, natural and unnatural partnerships are required for reform and to create new levels of innovation, rapid learning and sharing of knowledge, and sustainable value creation for the communities at the centre of our natural and built worlds.

Asset owners, operators and maintainers are in a prime position to shape and influence this conversation and lead reform.

This presentation will draw on examples of partnerships, co-creation and collaboration in play across Aotearoa New Zealand and the reform they are bringing.


Colm is a highly experienced executive with a proven track record in helping businesses to grow, build best-in-class operational capabilities and develop outstanding cultures. He brings to the table significant executive experience in the engineering and environmental industries, having held large multi-disciplinary, multi-location business area responsibilities.

Having successfully led significant strategic and operational change programmes over an extended period, Colm has established himself as a trusted advisor to Managing Directors, Executives and Boards.

With his experience of working in both corporate and consulting teams – along with a genuine interest in people, problem-solving and organisational culture – he is always pragmatic, client- focused and carefully aligned to his clients’ values and business priorities.

Responsible for forging key strategic partnerships with organisations from within and outside the engineering industry, Colm works collaboratively to encourage fresh thinking, resulting in solutions that have meaningful and sustainable impacts for his clients, their communities, and Aotearoa New Zealand as a whole.

Connecting the dots with levels of service!

Steve Browning, Strategic Asset Solutions


The focus for the Road Efficiency Group is to enable a step change in transport sector leadership & capability. One of the projects that forms part of the REG Kaitiaki programme is the development of a consistent Level of Service (LoS) Framework for the transport sector.

The goal of the LoS framework is to be able to tell our transport investment story in a more consistent way and deliver on one of the objectives of the Road Maintenance Task Force of optimising investment in transport through differential levels of service.

The LoS Framework aligns community outcomes, transport outcomes and performance measures to ensure connected level of service outcomes are delivered in our range of service delivery contracts.

REG operates a collaborative co-design approach and throughout this project we have engaged with the sector to ensure the benefits and interactions of the project are well established. We have had excellent engagement and support from the sector and participation in the form of subject matter experts.

The LoS framework enables four key functions:

  1. Alignment of outcomes, service levels and performance measures.
  2. Optioneering to connect cost, service, and risk.
  3. Differentiation across transport networks using the One Network Framework.
  4. Investment level scenarios which combine level of service options.

The framework groups levels of service into three categories – Strategic, Tactical and Operational to provide direct alignment with cost and risk, and some structure to have service level conversations.

Applying the One Network Framework, the LoS categories and our streamlined optioneering process has enabled better service level conversations and better transport investment decisions to be made.


Steve is an Asset Management Specialist with extensive experience working with infrastructure assets in New Zealand, the United Kingdom, and Canada for both the private and public sector. 

Steve has worked as a client, consultant, and contractor in his 20+ years in the asset management game. He is currently the Director of Strategic Asset Solutions Ltd, a board member of IPWEA NZ, an asset management trainer, and a keen fisherman.

Our Asset Management Journey

Jessie Lea and Stephen O'Neill, Department of Corrections


Our historic management structure did not contain an obvious asset management function.  The population crisis, external assurance (ICR and Ombudsman) and the reactive nature of our responses all indicated the need to improve AM and increase our ability to plan strategically. A new AM Directorate was created, and capability added. It is an exciting opportunity for a fresh start, building on existing foundations. We are developing an asset management approach, so that our assets can contribute to our Hōkai Rangi objectives.

Hōkai Rangi is a values-based, people-centric strategy, aimed at improving rehabilitation rates, reducing both recidivism and the percentage of Māori in our care. Challenges include: How do we link infrastructure asset management to a people-centric strategy? How do we create environments that are ‘humanising and healing’? How do we define Levels of Service for our unique population and develop performance targets and measures, that ensure our facilities meet Hōkai Rangi objectives?

The presentation will describe how we are addressing this challenge, also focussing on how we are recognising:

  • asset data and information as a critical asset category in its own right
  • the need for targeted investment in our custodial health services and three waters infrastructure
  • the benefit of implementing a programme of spatial masterplans for our custodial facilities


Jessie is a Chartered Planning and Development Surveyor (MRICS). She spent 15yrs in the world of London councils, managing public sector property estates to create better outcomes for society, and relocated to Wellington NZ in 2020 to continue her journey as Manager Strategic Asset Management, with Ara Poutama Aotearoa/Corrections. 

Stephen leads the Asset Management function (Property) at the Department of Corrections. This covers a $6B asset portfolio spanning 160 corporate and community facilities and 18 prisons. His current team oversee all areas of the Asset Management realm including long term strategy, regulatory and compliance, strategic asset management, as well as a capital delivery program and the largest Facilities Management outsourcing contract in NZ. It involves complexity and some demanding customers, but really is about trying to change people’s lives for the better. His leadership history in the public and private world spans medical, aviation and project roles and probably don’t help too much, but he tells lots of stories about them anyway.

Implementing a Whānau Centric whole of lifecycle - Cost and value tool

Tracy Massam, Pou Herenga Whai Rawa at Tāmaki Regeneration Company


As an Asset Planning Manager, having the data, information and insight required to easily understand and make strategic decisions to maximise life-cycle cost and value has been transformative in shifting the conversation from cost to “value”.

With urban regeneration and TRCs redevelopment programme underway in Tāmaki, we have all the elements of the time, cost and quality documented to inform a Whole of Life Cost a Value Tool based on:

  • Whole of Life (time) using TRCs redevelopment timeframes denoting remaining life for each house.
  • Cost (affordability) to meet TRCs agreed Levels of Service and maintain this standard over their remaining life.
  • Value (quality) determined by our component-based Levels of Service in order to help meet service delivery requirements to ensure e.g. warm, dry, safe, secure and compliant homes.

Through clear and concise examples and live scenarios using our Whānau Centric Whole of Lifecycle Cost and Value decision making tool – “Pou Herenga” we will demonstrate:

  1. TRCs Asset Management System and our urban redevelopment programme in action and how these link to and inform Pou Herenga
  2. The power of our Levels of Service as drivers for value generated by the use of our assets
  3. How we balance what our whānau value and what TRC value
  4. How data is returned to our asset information management system; and
  5. How we track and report on the impact of the decisions we make every day.

Pou Herenga (Noun) repository of knowledge, authority, reference point. 


Tracy is an Asset Manager for Tāmaki Regeneration Company, an Auckland based organisation helping ensure the people of Tāmaki have an awesome place to live, work and raise a family.  Tracy is currently on the board of COMET an Auckland Council CCO and was previously on the board of the NZ Chapter – Asset Management Council. 

Hawkes Bay, Arts & Events Centre: Digital Savvy Solution for a Hastings Heritage Asset

Dan Jurgens, WSP


The Toitoi Hawke’s Bay Arts & Events Centre represents Hastings’ cultural heart. Re-opened in 2020, the facility integrates the fully refurbished and seismically strengthened historic Hawke’s Bay Opera House and a brand-new modern wing.
To protect this iconic community asset for future generations, WSP worked closely with Hastings District Council to complete a full Asset Information Model for the facility. The result is a future- focused asset management tool that enables the council to easily oversee and maintain all facility elements.
For the project, WSP’s digital engineering team created a digital replica of Toitoi using quality asset data captured with terrestrial based LIDAR scanning (a remote sensing non-invasive method using light to measure distance).
A key project outcome – the result of carefully listening to the client’s stated needs – has been the

integration of new data within the council’s pre-existing data management tool.
The final objective needed to be future ready – the next phase of works will be installing sensors to monitor temperature, humidity, asset lifecycle costs and maintenance. Enhanced customer experience capabilities including viewing your seat during booking and map directions to navigate to your seat on arrival. All of these exciting features can be run from the digital foundation created.

WSP’s bespoke digital solution has simplified Toitoi’s asset management process, minimised costs, and advanced predictive maintenance and asset renewal – ensuring ‘best-care’ outcomes for this important community asset well into the future.


Dan is passionate about sustainability and is genuinely excited about harnessing the power of Digital Engineering and smart build initiatives to realise project efficiencies and increase sustainability of the build environment.

Our Forum Sponsors

Sponsorship opportunities are available!

To find out more about being a sponsor of this event, contact