This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework. 

Methods of engaging and consulting with customers are discussed and compared.

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    Objectives

    • To gain an understanding levels of service and the relationship with other business processes
    • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
    • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
    • To have the skills to develop meaningful levels of service and performance measures for your organisation

    Course Content

    • Performance Management and the Levels of Service Framework
    • Understanding Customer Values
    • Developing Levels of Service Statements
    • Developing Performance Measures
    • Consulting with Customers

    FAQs

    What does it cost?

    Course prices depend on the venue, content, and number of attendees. Contact us to talk through specific details.

    Can I book several people on this course?

    Yes, absolutely. Let us know more details and we'll arrange a package specifically for you.

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