This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework. 

Methods of engaging and consulting with customers are discussed and compared.

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    Objectives

    • To gain an understanding levels of service and the relationship with other business processes
    • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
    • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
    • To have the skills to develop meaningful levels of service and performance measures for your organisation

    Course Content

    • Performance Management and the Levels of Service Framework
    • Understanding Customer Values
    • Developing Levels of Service Statements
    • Developing Performance Measures
    • Consulting with Customers

    FAQs

    What does it cost?

    Course prices depend on the venue, content, and number of attendees. Contact us to talk through specific details.

    Is this course scheduled?

    Please refer to upcoming events for availability.

    Can I book several people on this course?

    Yes, absolutely. Let us know more details and we'll arrange a package specifically for you.

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