This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework. 

Methods of engaging and consulting with customers are discussed and compared.

Ask us about this course

Objectives

  • To gain an understanding levels of service and the relationship with other business processes
  • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • To have the skills to develop meaningful levels of service and performance measures for your organisation

Course Content

  • Performance Management and the Levels of Service Framework
  • Understanding Customer Values
  • Developing Levels of Service Statements
  • Developing Performance Measures
  • Consulting with Customers

FAQs

What does it cost?

Course prices depend on the venue, content, and number of attendees. Contact us to talk through specific details.

Can I book several people on this course?

Yes, absolutely. Let us know more details and we'll arrange a package specifically for you.

Related projects